Customer Satisfaction

We want to build long-term partnerships and create sustainable profitability for our customers and ourselves. Therefore, we aim to meet or surpass the expectations of our customers in terms of our products and services.

2021 Goal: 8.5/10 average score customer satisfaction 

2021 Result: 7.4/10 average score customer satisfaction

How will we win in the future? To grow business and boost collaboration with our customers, we combine research and expertise with resources, talent, and significant knowledge to drive the innovation process. 

Customers rank our portfolio’s ability to meet their needs as


Customers rank our delivery on time as


Customers rank the quality of our products as 


Customers rank their cooperation with Eltwin as

*Data from Group Customer Satisfaction Survey