When a cultural change needs to become cultural anchoring

To anchor a cultural change, we have had to convince employees and leaders that change is necessary. This doesn't happen with a one-time performance, but through persistent efforts in various areas and at different paces. By highlighting burning platforms, backed by precise data analysis, we see a positive trend in employees implementing robust counter measures more quickly.

We take pride in observing that the curve for failure rates has drastically decreased in the past 5 years for our core products, while the GAIS (General Assessment of Individual Satisfaction) temperature for work enthusiasm is at a record high.

Transparent knowledge sharing
When we engage in transparent knowledge sharing, especially with our business partners, we achieve the highest quality. It's our principle to present the truth from an objective perspective, even when it's uncomfortable. Reality must be proven, and gut feelings are not always sufficient. We rely on facts*.

*Definition of facts
Accurate and secure information about reality. Facts are statements that can be verified or proven to be true. They are based on objective observations, research, documentation, or other credible sources. So when we talk about facts, it's about something indisputable and not based on gut feelings or speculation.

Consequently, we work with data—lots of data—and precise data analysis. As part of our cultural change, we're becoming a data-driven company. Our knowledge of quality is now based on facts. We generate data from high-tech production equipment, ERP data, automatic and manual observations, environmental impacts, internal/external non-conformities, and much more. With an analytical approach to data, we can now identify errors before they become overwhelming by implementing robust countermeasures.

- Klaus Villadsen, Quality Leader