To help assess the issue, please email Tech Support with the following information.

• The SureStart model number used in the installation.

• The brand and model number of the HVAC unit. A picture of the nameplate data would be helpful.

• A picture of the HVAC unit's manufacturer wiring diagram. From it a markup of the installation wiring can be created and used to verify the installation.

• If there is a flash code visible on the SureStart’s LED light.