To help assess the issue, please email Tech Support with the following information.
• The SureStart model number used in the installation.
• The brand and model number of the HVAC unit. A picture of the nameplate data would be helpful.
• A picture of the HVAC unit's manufacturer wiring diagram. From it a markup of the installation wiring can be created and used to verify the installation.
• If there is a flash code visible on the SureStart’s LED light.