Many issues can be a result of incorrect wiring. Please send Tech Support a picture of the manufacturer's wiring schematic and we can make a mark-up of the installation wiring for you to verify. Should the problem persist after the connections have been checked to be correct and securely fastened, then the flash code on the SureStart’s LED light can be a useful tool for determining a fault. A Red LED indicator will flash under the following conditions.
a) Rapid Flash (10 / sec): Low Voltage
b) Triple Flash Every Three Seconds (3 / 3 secs): Lockout on Three Failed Starts
c) Slow Flash (1 / 3 secs): Lockout on Over Current
d) Slow Steady Flash (1 / sec): Cycle Delay / Fault Mode