Eltwin Standard Technical Cause Investigation

This is how we handle claims:

  • A targeted investigation based on the customer's return reason.* This could include: Readings from unit, production data etc.
     
  • Visual check of the unit
     
  • Connect unit to test equipment and complete the standard production test
     
  • Completion of the analysis
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    • Depending on the results from the points above, the case will be closed according to the purchase agreement.


*If no adequate return reason from customer, the standard test procedure will be performed according to point 2-4.